Privacy Policy

Effective Date: 19/05.2025

Viotex is committed to protecting your privacy and handling your data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website viotex.co.uk and our services.

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1. Who We Are

Viotex Peptides

Kay.h@viotex.co.uk

We are the data controller responsible for your personal information collected through this website.

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2. What Personal Data We Collect

We may collect the following categories of personal data:

• Identity Information – name, title, company name

• Contact Information – email address, billing/shipping address, phone number

• Transaction Information – order history, payment method (note: payment details are processed via third-party processors and are not stored on our servers)

• Technical Data – IP address, browser type, device information, referral URLs, location data

• Communication Data – customer service messages, reviews, emails

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3. How We Collect Your Data

We collect data in the following ways:

• When you place an order or create an account

• When you contact us via email or forms

• When you browse our website (via cookies and analytics)

• When you subscribe to newsletters or marketing

• When you leave product reviews or comments

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4. Why We Use Your Data

We only use your data where we have a legal basis to do so. This may include:

• Contractual necessity: to process and fulfill your order

• Legal obligation: to comply with tax and business regulations

• Legitimate interest: for fraud prevention, website security, customer service

• Consent: when you opt into marketing communications

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5. Sharing Your Data

We do not sell or rent your personal data.

We may share your data with:

• Trusted service providers, including payment processors, couriers, web hosts, and marketing platforms (under strict data processing agreements)

• Legal or regulatory authorities, where required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

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6. How We Protect Your Data

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse, including:

• SSL encryption

• Secure payment gateways

• Firewalls and server security

• Access controls and limited employee access

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7. How Long We Keep Your Data

We retain your data only for as long as necessary to:

• Fulfil your orders and deliver services

• Meet legal, tax, and regulatory requirements

• Resolve disputes and enforce contracts

Typically, we retain order records and customer data for 6 years to comply with HMRC requirements.

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8. Your Rights Under UK GDPR

You have the right to:

• Access – Request a copy of your personal data

• Rectify – Correct inaccurate or incomplete data

• Erase – Request deletion of your data (where legally permissible)

• Restrict processing – In certain circumstances

• Object – To data processing based on legitimate interest or for direct marketing

• Data portability – Receive your data in a structured, machine-readable format

To exercise your rights, contact us at: [Your Data Protection Email]

We will respond within 30 days.

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9. Cookies

We use cookies and similar technologies to:

• Enable essential site functionality

• Analyse site traffic and usage

• Personalise content or remember preferences

For more information, see our [Cookie Policy].

You can manage your cookie preferences through your browser settings.

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10. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for their privacy policies or data practices. Please review their policies before submitting personal data.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date. Continued use of the website implies your agreement to any changes.

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12. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact:

Data Protection Officer

Email: kay.h@viotex.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at:

https://www.ico.org.uk